Shipping Policy

At Akpowertech Electrical Services, we provide both professional electrical services and, where applicable, delivery of electrical products or spare parts. This Shipping Policy explains how we handle deliveries.

1. Service Delivery

Electrical services (installation, wiring, maintenance, etc.) are delivered on-site at the customer’s location as per the booking schedule.
Service appointments will be confirmed through call, email, or SMS before the scheduled time.

2. Product Shipping (If Applicable)

Products such as electrical equipment, parts, or fittings purchased through Akpowertech will be shipped within 2–7 business days after order confirmation.
Delivery timelines may vary depending on the customer’s location and product availability.
Customers will receive a tracking ID (if courier service is used) to monitor delivery.

3. Shipping Charges

Local service visits may include a minimal service call fee (if applicable).
Product shipping charges will be calculated at checkout or communicated before dispatch.
Free delivery may be offered on select products or orders above a certain value.

4. Delays

We strive to deliver on time, but delays may occur due to:

Unforeseen circumstances (weather, strikes, transport issues).
Product unavailability or supplier delays.
In such cases, customers will be informed promptly.

5. Damaged or Wrong Products

If a product is received damaged, defective, or incorrect, customers must notify us within 48 hours of delivery.
A replacement or return process will be arranged as per our Return & Refund Policy.